I have a question. Who should I call? (Hint: Not Ghostbusters)

Matt & Blake answering your questions

Greetings once again from the Client Services Center (CSC). We love to answer questions and assist with quite a variety of inquiries. As you can imagine, we receive a lot of questions from all over the Consortium and around the world! Most of these we are able to handle on the spot without any problems. However, sometimes we need to direct you to another entity such as your state department of education, Metritech, or WCEPS. If it’s a time-sensitive question, it helps to know who best to address your question from the get go.

In this post we’ll give you an overview of the four broad categories of questions. Feel free to print this post and stick it next to your phone and share it with your colleagues. While you’re at it, consider officially following our Blog by clicking on the “Join this site” button on the right hand side of the page.

Entity	Contact Information	Types of Questions
World-Class Instructional Design and Assessment	E-mail: help@wida.us Toll-free: 1-866-276-7735 WIDA Consortium Wisconsin Center for Educational Research (WCER) University of Wisconsin-Madison 1025 W. Johnson Street, MD #23 Madison, WI 53706	ACCESS, MODEL or W-APT test administration questions Understanding and interpreting the scores from these assessments  Online training course for test administrators, including log in, navigating the course, and completing the training quizzes
	E-mail: wida@metritech.com Toll-free: 1-800-747-4868  MetriTech, Inc. Attn: Customer Service Representative 4106 Fieldstone Road P.O. Box 6479 Champaign, Illinois 61826-6479	Pre-ID labels for the ACCESS test Ordering ACCESS testing materials Return shipping of the ACCESS test
Your State’s Department of Education	Click on the map of WIDA states on the left or click HERE.  Once the new page opens, click on your state for contact information.	Obtaining a copy of your state’s Native Language Codes Establishment of entry and exit criteria for ESL and/or bilingual services in your state Test administration dates Local professional development opportunities Test administrator certification requirements for your state
Wisconsin Center for Education Products & Services	Email: info@wceps.org Toll Free: 1-877-272-5593 WCEPS 510 Charmany Drive Suite 269 Madison, WI 53719	·         Ordering MODEL kits/replacement parts ·         Ordering CAN-DO Descriptor Booklets ·         Ordering Standards Books Obtaining a W-9 Form for materials they have ordered

While this is not meant to be a comprehensive list of all possible questions related to testing, it is designed to give you a better idea of who to go to depending on the type of question that you have.  But if you aren’t sure, feel free to contact the us, the WIDA Client Services Center (CSC), and we’ll be happy to point you in the right direction.